Competency-Based Performance Reviews offers you a new and more effective way to handle performance reviews and to coach your employees to emphasize the knowledge, skills, and abilities that they have and the organization needs. Most sophisticated U.S. and international employers are using competency-based systems to select and interview their employees, as well as evaluate the performance of those employees. Fortune 500 corporations such as American Express, Anheuser-Busch, Coca-Cola, Disney, Federal Express, IBM, Johnson & Johnson, and Pfizer are all looking for specific competencies. Competency-Based Performance Reviews includes sample phrases to use on reviews, as well as sample accomplishment statements to help employees write and improve their own.
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"This well-organized and easy-to-use book should be a staple on every manager's desk. The performance review is the most under-utilized tool in management--this book provides practical suggestions for every aspect of turning the most-dreaded management task into a truly helpful experience for the employee, the manager, and the company."
--Signe Spencer, senior consultant, Hay Group and coauthor of Competence at Work and The Indian CEO
"Robin absolutely nails it. If you want to change a culture permanently, you have to instill and model the behaviors that the company wants. Honest performance management is the oxygen of great companies. Competency-Based Performance Reviews is a must-read."
--Peter Conrad, vice president of human resources, Energizer Holdings, Inc.
Robin Kessler is president of The Interview Coach, a human resources and career consulting firm based in Houston; she also teaches Interviewing Skills, Training and Development, Organization Communication, and Writing for Presentations as an adjunct professor for the University of Houston-Downtown. Robin has more than 20 years of experience improving interviews, presentations, and organization communication as a human resources professional, consultant, and career coach. She is the author of two other books, Competency-Based Resumes and Competency-Based Interviews, which were the first books giving candidates and employees the information to communicate more effectively in competency-based organizations. She has been a guest speaker at national and international conferences, and has been interviewed for newspapers, magazines, and radio and television programs. Robin received her BA and MBA (MM) from Northwestern University.
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