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The Nonverbal Advantage: Secrets and Science of Body Language at Work: Easyread Large Bold Edition - Softcover
The most important thing in communication is hearing what isn't said. - Peter F. Drucker HAVE YOU EVER WONDERED... What kind of impression am I making? Should I believe what my boss told me? Am I dealing with a potential buyer, or am I just wasting my time? Did my whole team understand what I said? What did the customer mean by that? How do I know if he really supports my idea? Is the audience angry, frustrated, interested, or bored? The answers to such questions are right before your eyes. That's because people in professional settings are constantly telling each other exactly what they think and feel - and it often has nothing to do with the words they speak. Your boss may say that you'll be considered for a promotion, but if she's leaning back with crossed arms and a forced smile, she's sending the opposite message. The customer may say he's not interested in buying that new car, but if he keeps glancing at the contract on the table, he's telling you that he is interested. The silent signals of nonverbal communication tend to reveal underlying motives and emotions - fear, honesty, joy, indecision, frustration - and much more. The tiniest gestures, like the way your co-workers stand or enter a room, often speak volumes about their confidence, self-worth, and credibility. And the way you sit, stand, or look at others reveals more about your true intent than you may realize.
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Book Description:
The workplace is a "blink" world―studies confirm that people form opinions of one another within the first seven seconds of meeting. To help business readers both re-master the lost skills of in-person communication and prepare for the coming visual tech revolution, Carol Kinsey Goman shows how to accurately decode the body language of others, and how to use your own body language in the workplace to help build trust and credibility with customers, colleagues and clients.
From the Publisher:
Praise for The Nonverbal Advantage
"Given today's technology-driven communication systems, people have fewer face-to-face interactions. As a result, it is crucial to maximize their impact. Dr. Goman provides a valuable guide for doing just that by helping the reader understand how the nonverbal aspects of a conversation often say much more than the verbal ones."
--Jon Peters, President, The Institute for Management Studies
"The Nonverbal Advantage takes a fresh look at body language as an essential executive management skill. This is a must-read for anyone who is responsible for negotiating or facilitating change in their professional association."
--Alan Sauer, CAE, IOM, Fellow, American Society of Association Executives, and former Chairman of the Board of Trustees, U.S. Chamber of Commerce Institute for Organization Management
"This book happens to hit on one of my hot buttons. I have made numerous speeches on communication, which I consider the common denominator of success or failure. Invariably, people do not reflect on body language as a means of communication until you bring it to their attention. The Nonverbal Advantage should be a great success!"
--Charles A. Lynch, Chairman, Market Value Partners Company
"Face-to-face communication takes on a new meaning in this much-needed and detailed treatise on nonverbal communication. Understanding how humans give silent clues--with eyes, hands, posture, and even feet--helps us become better speakers and better listeners."
--Wilma Mathews, ABC, IABC Fellow, Faculty Associate, Walter Cronkite School of Journalism and Mass Communication, and Communication Consultant
"Carol Kinsey Goman shows you how to use body language skills to build stronger professional relationships. The Nonverbal Advantage is a must- read for anyone wanting to move ahead and stand out from the crowd."
--Robert L. Dilenschneider, Founder and Principal, The Dilenschneider Group, and author of Power and Influence: The Rules Have Changed
"In my global business dealings, I've seen negotiations fall apart when people gave the wrong signals and didn't respect cultural differences. The Nonverbal Advantage should be required reading for anyone in sales or negotiations--especially if they work internationally."
--Kimberly Benson, Vice President, Cange International, Inc.
"In a brave new world brimming with discovery and invention, we must remember to update our existing human-insights skill set. Now is the time to renew your toolbox by including knowledge of the nonverbal cues that will take center stage in business and in life. Carol Kinsey Goman's book is a timely read indeed."
--Watts Wacker, futurist and coauthor of What's Your Story? Storytelling to Move Markets, Audiences, People, and Brands
"The Nonverbal Advantage is a fresh look at employee communications management and the more subtle, but nevertheless important, cues of body language. Goman's analysis of interpersonal communication techniques, signals, and behaviors suggests that nonverbal signals are more important in understanding human behavior than words alone--the nonverbal `channels' seem to be more powerful than what people say. She is pointing the way for managers at all levels."
--Deborah Radman, APR, Fellow PRSA, Senior Vice President/Director, CKPR
"In the second half of my thirty-three year career in law enforcement, my interview ability and success took a definite upswing after taking training that addressed not only verbal deception but also nonverbal behavior. Carol's book takes many of the things I learned about body language and puts them in a form that any manager or business professional can use."
--Robert Baker, retired San Diego County District Attorney Investigator and San Diego County Sheriff Detective
"About this title" may belong to another edition of this title.
- PublisherReadhowyouwant
- ISBN 10 144296653X
- ISBN 13 9781442966536
- BindingPaperback
- Number of pages288
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