At a lunch with the CEOs of Clif Bar and Triage Consulting Group, Gary Erickson and Patti Lee-Hoffmann compared notes about the financial health of their companies. Both of their industries (specialty food and consulting) were suffering during the Great Recession, but it turned out that the two companies had just wrapped up record-breaking years. They wondered if there were other companies like theirs, engaged in industries hard hit by the downturn, but were nonetheless thriving. Over the next 12 months, Lee-Hoffmann traveled across America to search for those successful companies and learn what they all had in common. Through interviews with board chairmen to line staff, she found 11 companies, all engaged in different industries -- from advertising to construction and from women's clothing to outdoor furniture. She learned that great companies sell products that come with intense, often personal, service. Their egoless leaders encourage their people to lead, take risks and challenge the status quo. These leaders tell the truth, no matter how painful, and communicate freely and fully with their people and customers. Great companies are valued community institutions and their concern for the environment is a deeply held value. It turns out that these and other common traits are the very things that provide financial support to them regardless of the state of the economy.
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Patti Lee-Hoffmann, the 2009 Women s Initiative Entrepreneur of the Year, is a co-founder of Triage Consulting Group, a healthcare consulting company. For the last several years, her company has been named to the list of the best medium-sized companies to work for in America by the Great Place to Work Institute. Leadership Excellence Magazine has recognized the leadership development programs of Triage Consulting Group as the best in the country. Patti lives with her husband and two children in Atherton, California.
In her new book, In Great Company, Patti Lee-Hoffmann brings the same gusto to book writing that has made her so successful in business. Using extensive research and loads of fascinating anecdotes, she reveals what it takes to build a business that is both highly profitable and a great place to work. This is one book you don t want your competitors to read! --Steven D. Levitt, co-author, Freakonomics and Super Freakonomics
In Great Company speaks to the desires of many business leaders to create a great workplace where people thrive, customers are more than satisfied and business success is achieved in grand style. From Triage Consulting Group and the other great companies profiled in this book, you will learn how you too can follow their path to greatness. Lessons learned, challenges faced, and reactions from employees are all presented clearly to offer guidance for start-ups and established businesses. You too can create a Great Company. --Amy Lyman, co-founder, Great Place to Work Institute
A much-needed look at companies who thrived in this [recessionary] economy by doing things differently than the conventional cut-everything -creative-human-and-good wisdom. Even better, Lee-Hoffmann started and leads her own bold, highly successful, and unique company. A refreshing look at different companies than the standard ones we hear about. In Great Company draws practical, useful and current leadership lessons for all business leaders to embrace. The new testament on business leadership in this business environment where people actually want to thrive, be creative, be useful and be authentic. --Kellie A. McElhaney, Alexander Faculty Fellow in Corporate Responsibility, University of California Berkeley, Haas School of Business
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