Items related to The Service Was Great: Understanding Quality Guest...
Though this book is written for the service of Food and Beverage, the philosophies are applicable in all Service Industries. I am sharing my techniques and practices through this writing to give those who are excited about retaining business, by delivering quality service, a way to achieve that goal.
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About the Author:
I have been in the service industry for 15 years beginning at age 16 at the 57 Diner. I went on to attend the University of West Georgia and completed a Business Administration Degree in Management Information Systems. When I graduated in 2006, I moved to Colorado to search for a position in the service industry since Colorado is a world wide destination. I now work at one of the premier conference centers and resort hotels in Denver, Colorado where I have held three separate positions and really enjoy my work. All service industry employees have a common mind set and a common goal and the Inverness Hotel and Conference Center's philosophies match my philosophies exactly for a perfect fit.
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- PublisherCreateSpace Independent Publishing Platform
- Publication date2010
- ISBN 10 145371930X
- ISBN 13 9781453719305
- BindingPaperback
- Number of pages54
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