Effective Apology: Mending Fences, Building Bridges, and Restoring Trust - Softcover

Kador, John

Softcover

ISBN 10: 1458780570 ISBN 13: 9781458780577

Publisher: ReadHowYouWant, 2012

Synopsis

The definitive guide to discovering the transformative power of apology Identifies the five building blocks of effective apology as well as concrete steps for accepting or rejecting apologies, ten apology do's and don'ts, and a quiz to test your Apology Quotient Tracks how changing attitudes and new laws now make apology the preferred response to mistakes and failures in all situations There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves - maybe more often than we realize. But we don't need more apologies, says John Kador - we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology; Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world - when and how to apologize, in what medium, and how to make it stick - is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.

About this title

From the Publisher

Praise for Effective Apology

"This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master."
--Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp.

"Nothing about apology is easy. But this vital, optimistic book helps us transform setbacks into opportunities for rebuilding relationships based on accountability and transparency."
--Christine Comaford, CEO, Mighty Ventures, and author of the New York Times bestseller Rules for Renegades

"Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words--I'm sorry--to improve our lives and ennoble our world."
--Daniel H. Pink, author of A Whole New Mind

About the Author

John Kador has been a professional writer for over thirty years. He is the author of sixteen books, including The Manager's Book of Questions; 1,001 Great Interview Questions for Hiring the Right Person, Charles Schwab; How One Company Beat Wall Street and Reinvented the Brokerage Industry, and Net Ready; Strategies for Success in the E-conomy (with John Sifonis and Amir Hartman). He also provides a range of corporate writing services to clients such as Johnson & Johnson, Pfizer, Adecco, and IBM.

About this edition

• Publisher: ReadHowYouWant
• Publication date: 2012
• ISBN 10: 1458780570
• ISBN 13: 9781458780577
• Binding: Paperback
• Number of pages: 368