Synopsis
Interactive Voice Response (IVR) telephony systems have acquired a notorious (and often deserved) reputation for being frustrating to use. Currently deployed IVRs are generally perceived by users as little more than obstacles installed by companies to keep callers from reaching expensive human agents, rather than helpful tools that can effectively serve caller needs. Users are confronted with long prompts, confusing menus, and ambiguous prompts. Often, this frustration stems from the fact that the Voice User Interface (VUI) of such IVR systems is poorly designed. This book is a short, practical guide on how to design and develop effective and highly usable IVR systems.
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The Elements of VUI Style: A Practical Guide to Voice User Interface Design
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1461188172
ISBN 13: 9781461188179
Used
Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # C02N-00536
Stock Image
The Elements of VUI Style: A Practical Guide to Voice User Interf
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1461188172
ISBN 13: 9781461188179
Used
Softcover
Seller: Hawking Books, Edgewood, TX, U.S.A.
Seller rating 4 out of 5 stars
Condition: Good. Good Condition. **Has crinkling and staining** Five star seller - Buy with confidence! Seller Inventory # X1461188172X3