The Elements of VUI Style: A Practical Guide to Voice User Interface Design - Softcover

Bouzid, Dr. Ahmed; Ma, Dr. Weiye

Softcover

ISBN 10: 1461188172 ISBN 13: 9781461188179

Publisher: CreateSpace Independent Publishing Platform, 2012

Synopsis

Interactive Voice Response (IVR) telephony systems have acquired a notorious (and often deserved) reputation for being frustrating to use. Currently deployed IVRs are generally perceived by users as little more than obstacles installed by companies to keep callers from reaching expensive human agents, rather than helpful tools that can effectively serve caller needs. Users are confronted with long prompts, confusing menus, and ambiguous prompts. Often, this frustration stems from the fact that the Voice User Interface (VUI) of such IVR systems is poorly designed. This book is a short, practical guide on how to design and develop effective and highly usable IVR systems.

Edition details

• Publisher: CreateSpace Independent Publishing Platform
• Publication date: 2012
• ISBN 10: 1461188172
• ISBN 13: 9781461188179
• Binding: Paperback
• Language: English
• Number of pages: 140