Service Management Principles for Hospitality and Tourism - Softcover

Jay Kandampully; David Solnet

 
9781465269607: Service Management Principles for Hospitality and Tourism
Softcover
ISBN 10: 1465269606 ISBN 13: 9781465269607
Publisher: Kendall Hunt Publishing, 2015

Synopsis

Service Management Principles for Hospitality & Tourism in the Age of Digital Technology was developed through many years of teaching service management mainly to hospitality and tourism management students. This edition ensures that the content of this book remains current and includes references and examples about how service organizations can capitalize on, or are impacted by, ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities, and many others. 

This edition offers a significant uplift in the way technology impacts all of the service management principles in the book, with countless new examples, links, and cases. 

"synopsis" may belong to another edition of this title.

Publisher
Kendall Hunt Publishing
Publication date
2015
Language
English
ISBN 10 
1465269606
ISBN 13 
9781465269607
Binding
Paperback
Edition number
2
Number of pages
372