Items related to Customer Service for Professionals in Health Care:...
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience - Softcover
Synopsis
Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.
"synopsis" may belong to another edition of this title.
About the Author
President and CEO of Leebov Golde Group, Wendy Leebov is a passionate advocate for creating healing environments for patients, families, and the entire healthcare team. Together with the Leebov Golde Team, she provides high-impact consulting services, supporting healthcare organizations with culture change strategies, training and tools for enhancing the patient and employee experience. With 30 + years of experience and extraordinary skills in communication, training design and delivery, Wendy is known for making hard skills learnable and motivating people to stretch and apply skills that set them apart. Wendy has written more than twelve books for health care, as well as developed her groundbreaking video-based training—The Patient Experience Skill Building System.
"About this title" may belong to another edition of this title.
- PublisherCreateSpace Independent Publishing Platform
- Publication date2012
- ISBN 10 1479364053
- ISBN 13 9781479364053
- BindingPaperback
- LanguageEnglish
- Number of pages62
Search results for Customer Service for Professionals in Health Care:...
Stock Image
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
Softcover
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00032460836
Quantity: 2 available
Seller Image
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
Softcover
Seller: Aspen Book Co., Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras arenât guaranteedâ"but the storyâs all there!. Seller Inventory # PKV.1479364053.G
Quantity: 1 available
Seller Image
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
Softcover
Seller: Aspen Book Co., Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Excellent condition with just a hint of character. Minor signs of love, but the pages are still clean and ready for adventure. Seller Inventory # PKV.1479364053.VG
Quantity: 1 available
Stock Image
Customer Service for Professionals in Health Care : Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 8855951-6
Quantity: 8 available
Stock Image
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
Softcover
Seller: Goodwill, Brooklyn Park, MN, U.S.A.
Seller rating 4 out of 5 stars
Condition: VeryGood. Seller Inventory # 2Y6JCK00AVV2_ns
Quantity: 1 available
Stock Image
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Published by
Createspace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.25. Seller Inventory # G1479364053I3N00
Quantity: 1 available
Seller Image
Customer Service for Professionals in Health Care : Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 4 out of 5 stars
Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. Seller Inventory # 19224181-5
Quantity: 1 available
Stock Image
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
paperback
Seller: Textbooks_Source, Columbia, MO, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Seller Inventory # 002075844U
Quantity: 1 available
Seller Image
Customer Service for Professionals in Health Care : Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
Used
Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 4 out of 5 stars
Condition: As New. Unread book in perfect condition. Seller Inventory # 19224181
Quantity: Over 20 available
Seller Image
Customer Service for Professionals in Health Care : Key Behaviors That Enhance the Patient and Family Experience
Published by
CreateSpace Independent Publishing Platform, 2012
ISBN 10: 1479364053
ISBN 13: 9781479364053
New
Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 19224181-n
Quantity: Over 20 available