Designing and Managing Programs: An Effectiveness-Based Approach (SAGE Sourcebooks for the Human Services)

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9781483388304: Designing and Managing Programs: An Effectiveness-Based Approach (SAGE Sourcebooks for the Human Services)
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The Fifth Edition of the classic Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. Authors Peter M. Kettner, Robert M. Moroney, and Lawrence L. Martin, all leaders in the field, incorporate the principles of effectiveness-based planning as they address the steps of designing, implementing, and evaluating a human services program at the local agency level. Meaningful examples at every stage of the process―from problem analysis and needs assessment to evaluating effectiveness and calculating costs―enhance reader understanding of how concepts are implemented in the real world.

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About the Author:

Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.

Review:

"The most comprehensive text on effective program development on the market. The authors do an excellent job at covering the important tasks and processes necessary in building results-based programs." Author: Stephanie L. Carter

"This book provides a detailed and cumulative set of instructions and guidelines that every human service manager should know." Author: Daniel Hubler

"[This book’s] practical and straightforward approach guides students through the fundamentals of program planning and evaluation from an effectiveness-based perspective. The strengths of this well-organized text are its pragmatic approach and applied focus. The real-life examples and practical information make this text a very valuable resource for both students and practitioners." Author: Louise M. Murray

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