Success Metrics: A Multidimensional Framework for Measuring Organizational Success - Softcover

Klubeck, Martin

Softcover

ISBN 10: 1484225856 ISBN 13: 9781484225851

Publisher: Apress, 2017

Synopsis

Learn how to measure success at the individual and organizational levels. By measuring success in multiple dimensions using multivariate methods you will be able to determine what works and what doesn’t. The key is to measure and promote progress in terms of organizational vision, mission, and overarching goals.
Business leaders too often succumb to the working assumption that they only have to show shareholders and boards of trustees that they are turning a profit―the higher the profit, the more successful their stewardship of the company. Wrong! To truly thrive and endure, all organizations―corporate, government, small, large, nonprofit, or startup―need to define and pursue the underlying purpose for their existence.

To measure success, leaders today are missing a key meta-analytic in their toolbox. In this book, metrics consultant Martin Klubeck provides it to them. Success Metrics steps you through the process of identifying and combining the right measures to gauge, narrate, and guide your organization's progress toward true success. All organizations have a common goal to be successful. All leaders want to make data-informed decisions and use measures to improve processes, communicate progress, and gain support. The problem is that proxy or partial measures don’t measure overall success and can be misleading. They measure performance parameters, progress on a specific task, customer feedback, and other piecemeal indices―which taken separately fail to describe an organization’s progress toward overall success.

The author's integrated measures of success can be used to communicate organizational progress to stakeholders, shareholders, boards of trustees, corporate leaders, the workforce, and the customer base and thereby galvanize broad commitment to organizational success. Klubeck shows how his principles and methods of measuring overall success can be applied at all levels: individual, team, group, department, division, and organization.

What You Will Learn:

• Understand why you should measure success instead of performance
• Understand what to measure and what not to measure
• Integrate the measures of success to tell a complete story
• Share measures of success with different audiences

Who This Book Is For
Organizational leaders at all levels from the executive suite to middle management, analysts and consultants who are tasked with designing metrics programs for organizations, individuals interested in adapting the author's framework to measure overall personal success in multiple dimensions

About this title

From the Author

Every where I look I see evidence that we aren't measuring success correctly.  Figuring out how to measure success is actually easy.  It's clear and straightforward.  And it's the same for everyone.
But then it get's really difficult because it requires work.  We have to clearly define what our purpose is.  As a business, organization, individual, or team.  We have to know why we exist and that's not an easy thing to define.  And if we have a vision for the future, we have to know what that is in all its glory.  Measuring success can be easy, defining it is the hard part! 

From the Back Cover

Step through the process of identifying and combining the right measures to gauge, narrate, and guide your organization's progress toward true success. All organizations have a common goal to be successful. All leaders want to make data-informed decisions and use measures to improve processes, communicate progress, and gain support. The problem is that proxy or partial measures don't measure overall success and can be misleading. They measure performance parameters, progress on a specific task, customer feedback, and other piecemeal indices―which taken separately fail to describe an organization's progress toward overall success.
To measure success, leaders today are missing a key meta-analytic in their toolbox. In this book, metrics consultant Martin Klubeck provides it to them. Success Metrics shows organizational leaders how to measure success at the individual and organizational levels. By measuring success in multiple dimensions using multivariate methods you will be able to determine what works and what doesn't. The key is to measure and promote progress in terms of organizational vision, mission, and overarching goals.

Business leaders too often succumb to the working assumption that they only have to show shareholders and boards of trustees that they are turning a profit―the higher the profit, the more successful their stewardship of the company. Wrong! To truly thrive and endure, all organizations―corporate, government, small, large, nonprofit, or startup―need to define and pursue the underlying purpose for their existence.
The author's integrated measures of success can be used to communicate organizational progress to stakeholders, shareholders, boards of trustees, corporate leaders, the workforce, and the customer base and thereby galvanize broad commitment to organizational success. Klubeck shows how his principles and methods of measuring overall success can be applied at all levels: individual, team, group, department, division, and organization.

What you will learn:

• Why you should measure success instead of performance
• What to measure and what not to measure
• How to integrate the measures of success to tell a complete story
• How to share measures of success with different audiences

Edition details

• Publisher: Apress
• Publication date: 2017
• ISBN 10: 1484225856
• ISBN 13: 9781484225851
• Binding: Paperback
• Language: English
• Edition number: 1
• Number of pages: 245