Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner - Softcover

Steinberg, Randy A

Softcover

ISBN 10: 149071958X ISBN 13: 9781490719580

Publisher: Trafford Publishing, 2014

Synopsis

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Edition details

• Publisher: Trafford Publishing
• Publication date: 2014
• ISBN 10: 149071958X
• ISBN 13: 9781490719580
• Binding: Paperback
• Language: English
• Number of pages: 458