Items related to Essentials of Service Design and Innovation: 3rd Edition
Synopsis
This is the THIRD edition - an expanded FOURTH edition is available. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage.
"synopsis" may belong to another edition of this title.
About the Author
Dr. Scott Sampson is the James M. Passey Professor of Business Management at Brigham Young University (Provo, Utah, U.S.) where he teaches Service Management, Customer Relationship Management, and Supply Chain Management in BYU’s top-tier MBA and undergraduate business programs. Dr. Sampson is a widely regarded expert in the field of service management, and has extensively lectured and consulted on topics relating to service design and innovation. His clients include Fortune 500 companies as well as major universities in the U.S., Europe, and Asia. He is the author of “Understanding Service Businesses” and “Essentials of Service Design and Innovation,” which introduces a new and powerful tool called PCN Analysis. The service design book comes from 20 years of award-winning research in the field. In addition, he has been recognized as the third most prolific publisher of top-tier articles on Service Operations Management, having published articles in Management Science, Operations Research, the Journal of Operations Management, and other leading academic journals.
"About this title" may belong to another edition of this title.
- PublisherCreateSpace Independent Publishing Platform
- Publication date2013
- ISBN 10 1494474379
- ISBN 13 9781494474379
- BindingPaperback
- LanguageEnglish
- Edition number3
- Number of pages290
- Rating
Search results for Essentials of Service Design and Innovation: 3rd Edition
Stock Image
Essentials of Service Design and Innovation: 3rd Edition
Published by
CreateSpace Independent Publishi, 2013
ISBN 10: 1494474379
ISBN 13: 9781494474379
Used
paperback
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_429905934
Quantity: 1 available
Stock Image
Essentials of Service Design and Innovation: 3rd Edition
Published by
CreateSpace Independent Publishing Platform, 2013
ISBN 10: 1494474379
ISBN 13: 9781494474379
Used
Softcover
Seller: MusicMagpie, Stockport, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. 1710278985. 3/12/2024 9:29:45 PM. Seller Inventory # U9781494474379
Quantity: 1 available
Stock Image
Essentials of Service Design and Innovation: Developing High-Value Service Businesses with PCN Analysis, Third Edition
Seller: BookOrders, Russell, IA, U.S.A.
Seller rating 5 out of 5 stars
Soft Cover. Condition: Good. The pages are clean and tight. Binding is good. Cover shows light wear and has book store labels on the back. 276 pages. Seller Inventory # 035842wx
Quantity: 1 available
Stock Image
Essentials of Service Design and Innovation: 3rd Edition
Published by
CreateSpace Independent Publishing Platform, 2013
ISBN 10: 1494474379
ISBN 13: 9781494474379
New
Softcover
Seller: California Books, Miami, FL, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Print on Demand. Seller Inventory # I-9781494474379
Quantity: Over 20 available
Stock Image
Essentials of Service Design and Innovation: 3rd Edition
Published by
CreateSpace Independent Publishing Platform, 2013
ISBN 10: 1494474379
ISBN 13: 9781494474379
New
Softcover
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # ABLING22Oct2817100049526
Quantity: Over 20 available
Stock Image
Essentials of Service Design and Innovation: 3rd Edition
Seller: D2D Books, Berkshire, United Kingdom
Seller rating 4 out of 5 stars
Soft cover. Condition: Very Good. 3rd Edition. SES 2014 large paperback 3rd edition. Has neat name plate to fep Otherwise in VERY GOOD CLEAN TIGHT READING ORDER. Full refund if not satisfied. 24 hour dispatch via Tracked. If not pictured in this listing, a scan of the actual book is available on request. Seller Inventory # mac4049
Quantity: 1 available
Stock Image
Essentials of Service Design and Innovation: 3rd Edition
Published by
Createspace Independent Publishing Platform, 2013
ISBN 10: 1494474379
ISBN 13: 9781494474379
New
Paperback / softback
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
Paperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 581. Seller Inventory # C9781494474379
Quantity: Over 20 available
Stock Image
Essentials of Service Design and Innovation (Paperback)
Published by
Createspace Independent Publishing Platform, 2013
ISBN 10: 1494474379
ISBN 13: 9781494474379
New
Paperback
Seller: CitiRetail, Stevenage, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. This is the THIRD edition - an expanded FOURTH edition is available. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781494474379
Quantity: 1 available