Servicetopia - Softcover

Jason Young

Softcover

ISBN 10: 149517459X ISBN 13: 9781495174599

Publisher: LeadSmart Publishing, 2016

In his newest book, Servicetopia The ultimate customers service experience, culture expert Jason Young explains exactly how a company's customer facing workforce can deliver a transformational service experience in each and every customer encounter.

What is Servicetopia? Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer's needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure every customer touch point is handled delicately to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizazz to surprise and delight the customer.

Purpose. Passion. Professional. Process. Pizazz. These are the hallmarks of Servicetopia, the behaviors required for delivering exceptional customer service, everyday. Whether you chose a career serving others, or a customer service career found you, Servicetopia can be attainted. But it s a choice each person has to make and then live out. In this book, Jason Young explores how a company s customer facing workforce can deliver the ultimate service experience, where high levels of customer satisfaction and retention are sustained. And where employees derive personal and professional satisfaction from delivering great service and where the customer is the beneficiary.

If you have a role that delivers value to your company s customers face to face or behind the scenes you are in customer service, and this book was written for you. It was written for everyone who strives each day to create and live Servicetopia. This book will do more than tell you how to be great at customer service, it will provide you with a practical playbook for achieving Servicetopia.

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About the Author:

Jason Young has been called a rare breed when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf Southwest Airlines to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his book, The Culturetopia Effect. Servicetopia is Jason's latest book focusing on high performance customer service.

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