Synopsis
Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.
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About the Author
Greg Marchand has over 25 years of unique experience in the automotive industry. Greg designs and delivers knowledge rich service management curriculum focused on customer service and customer satisfaction for the Service Sales Academy, conducts in-shop process consultations nationwide, and is the host of Repair Shop Rescue. Greg is a former independent shop owner, Toyota Business Development Consultant, technician, and author. Greg holds an MBA in Organizational Sustainability.
"About this title" may belong to another edition of this title.
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Technical Knowledge for Service Advisors
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Technical Knowledge for Service Advisors
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Technical Knowledge for Service Advisors
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ISBN 10: 1507797621
ISBN 13: 9781507797624
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Paperback. Condition: new. Paperback. Service advisors have the most difficult job in the automotive service industry.and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781507797624
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