Call Center Fundamentals: Workforce Management: Third Edition - Softcover

Baje, Donnie

Softcover

ISBN 10: 1520267460 ISBN 13: 9781520267463

Publisher: Independently published, 2015

Synopsis

The second edition of this popular ebook contains updated information, better format, and answer keys to the activities. It also presents new chapters focusing on non- voice accounts and problem solving techniques to various problems in managing workforce. _How to determine your agents per day and per hour? _Is getting 100% service level a good idea? _How can you improve your sales or collections with workforce management?

Edition details

• Publisher: Independently published
• Publication date: 2015
• Language: English
• ISBN 10: 1520267460
• ISBN 13: 9781520267463
• Binding: Paperback
• Number of pages: 46