Communication and Teamwork (Library Support Staff Handbooks) - Softcover
Book 4 of 7: Library Support Staff Handbooks
Synopsis
Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in today’s library requires that support staff understand and implement these basic principles.
The chapters of this book are carefully and purposefully aligned with the new American Library Association – Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job.
Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.
"synopsis" may belong to another edition of this title.
About the Author
Hali R. Keeler has been actively involved in library service for over 40 years. She retired in 2014 from her position as Director of the Bill Memorial Library in Groton, CT, and she concurrently served for seven years as the coordinator of the Library Technology Assistant Certification Program at Three Rivers Community College, one of 47 such programs available in the United States. An Adjunct Professor there since 1998, she teaches Introduction to Library Public Services, Introduction to Library Technical Services, and Library Management.
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Communication and Teamwork: An Introduction for Support Staff (Library Support Staff Handbooks)
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Rowman & Littlefield (edition ), 2018
ISBN 10: 1538107635
ISBN 13: 9781538107638
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Communication and Teamwork (Library Support Staff Handbooks)
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ISBN 10: 1538107635
ISBN 13: 9781538107638
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Communication and Teamwork: An Introduction for Support Staff (Library Support Staff Handbooks)
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ISBN 10: 1538107635
ISBN 13: 9781538107638
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Communication and Teamwork: An Introduction for Support Staff (Library Support Staff Handbooks)
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Communication and Teamwork : An Introduction for Support Staff
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Communication and Teamwork
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Communication and Teamwork : An Introduction for Support Staff
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ISBN 10: 1538107635
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Communication and Teamwork
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ISBN 13: 9781538107638
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Communication and Teamwork (Paperback)
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ISBN 10: 1538107635
ISBN 13: 9781538107638
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Paperback. Condition: new. Paperback. Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in todays library requires that support staff understand and implement these basic principles.The chapters of this book are carefully and purposefully aligned with the new American Library Association Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job.Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel. Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC standards of Communication and Teamwork. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781538107638