TQ Manager: A Practical Guide for Managing in a Total Quality Organization - Hardcover

Schmidt, Warren H.; Finnigan, Jerome P.

 
9781555425593: TQ Manager: A Practical Guide for Managing in a Total Quality Organization
Hardcover
ISBN 10: 1555425593 ISBN 13: 9781555425593
Publisher: Jossey-Bass, 1993

Synopsis

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

"synopsis" may belong to another edition of this title.

About the Author

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.

From the Back Cover

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas."The down-to-earth guide on transforming companies to total quality management! TQManager offers practical hands-on advice and an invaluable self-assessment tool for every manager who must lead the change to total quality."--Bill Wiggenhorn, president, Motorola University

From the Inside Flap

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

Reviews

In today's workplace, Total Quality Management (TQM) customer-service teams are ubiquitous. Typically, an organization initiates TQM concepts in a specific department or to deal with a specific problem before implementing them throughout the organization. Staff not originally included often react with fear, mistrust, or skepticism. Schmidt and Finnigan claim here to offer a "crash course" in the philosophy of TQM, but the idea that TQM is suitable for a quick study seems contradictory to its purpose. What the authors do successfully provide, however, is useful, reassuring information that should help allay the misgivings of initial "non-participants." Their guide should also prove useful as a "refresher" for those who have participated on TQM teams. Based on surveys of managers from both successful and unsuccessful TQM efforts, TQManager clearly explains TQM, profiles five competencies needed for it to succeed, and identifies experts and other works on the subject. David Rouse

"About this title" may belong to another edition of this title.

Publisher
Jossey-Bass
Publication date
1993
Language
English
ISBN 10 
1555425593
ISBN 13 
9781555425593
Binding
Hardcover
Edition number
1
Number of pages
215

Other Popular Editions of the Same Title

9780608257068: Tqmanager: A Practical Guide for Managing in a Total Quality Organization (Jossey-Bass Management Series)

Featured Edition

ISBN 10:  0608257060 ISBN 13:  9780608257068
Publisher: Proquest/Csa Journal Div
Softcover