Communicating Professionally: A How-To-Do-It Manual for Library Applications (How to Do It Manuals for Librarians) - Softcover

Ross, Catherine Sheldrick; Dewdney, Patricia

Softcover

ISBN 10: 1555700314 ISBN 13: 9781555700317

Publisher: Neal Schuman Pub, 1989

Synopsis

In a profession in which the sharing of information and ideas is a primary end, communication skills are critical. Communicating Professionally is a complete guide to effective verbal and non-verbal communication techniques. Covered are effective public speaking and presentations; writing reports, letters, and memos; leading group discussions; and communicating effectively one on one. A section on teaching communication skills to support staff is also included.

About this title

From Library Journal

From public speaking to posting on listservs, this updated and expanded edition of the authors' successful 1989 guide has been completely redesigned and integrated into today's electronic communication environment and covers such requisite skills as conducting interviews; delivering speeches; leading group discussions, workshops, and conferences; writing memos, letters, and formal reports; and designing newsletters, handouts, and brochures. The three sections include an excellent, pragmatic approach to significant communication skills, a section explaining communication skills training, and a section applying these skills in very familiar situations such as conducting a reference interview and handling complaints. Thankfully, these savvy authors shy away from endless debate about countless communication theories, wisely focusing instead on skill-building and reality-based applications of the skills in situations faced by all professional information specialists. This is an essential resource to be used in all MLIS schools in training students how to improve their communications skills.ADale F. Farris, Groves, TX
Copyright 1999 Reed Business Information, Inc.

Review

"A worthy investment...provides a foundation on which to build regular staff, volunteer, and trustee training sessions." -- Journal of Education for Library and Information Science

"Required reading for all library employees and affiliated groups." -- Public Libraries

"This is an essential resource." -- Library Journal

Edition details

• Publisher: Neal Schuman Pub
• Publication date: 1989
• Language: English
• ISBN 10: 1555700314
• ISBN 13: 9781555700317
• Binding: Paperback
• Number of pages: 293