Identifying and Analyzing User Needs: A Complete Handbook and Ready-To-Use Assessment Workbook - Softcover

Lynn Westbrook

 
9781555703882: Identifying and Analyzing User Needs: A Complete Handbook and Ready-To-Use Assessment Workbook

Synopsis

Here, in one handbook, are the essential theories, tools, and techniques library managers need to create a structured, planned, and well-executed assessment of user needs. Westbrook balances sound theory with practical applications for each phase: planning, research methods, data gathering, analysis, and action. Includes examples of successful studies from public, school, and academic libraries.

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Review

"Useful for practitioners...also valuable for students."

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