For many librarians, the meaning of the word -reference- is changing so rapidly that it is unsettling. Joe Janes, founder of the Internet Public Library, provides this perfect mix of provocative arguments and useful, hands-on advice. He addresses important questions including: what is the optimal mix of desk/phone/email/chat? What kind of resource for what kind of user? What software for what purpose ? What values to hold on to and what habits to break? Loaded with salient considerations, pointers, and encouragement, this book will have at the library world talking on a subject we urgently need to address.
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Joseph Janes is an Associate Professor and Chair of Library and Information Science at the University of Washington s Information School and is founding director of the Internet Public Library. A frequent speaker in the U.S. and abroad, he is the coauthor of seven books on librarianship and technology, including the Internet Public Library Handbook (Neal-Schuman 1999).
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