Training Paraprofessionals for the Reference Desk (How-to-Do-It Manuals) (How-To-Do-It Manuals for Librarians (Numbered)) - Softcover

Pamela Morgan

Softcover

ISBN 10: 1555706436 ISBN 13: 9781555706432

Publisher: Neal-Schuman Publishers, 2008

Synopsis

Using paraprofessionals to answer reference questions is a great way to expand your library's reference reach while getting the most value out of your staff. But how do you begin training them? What training materials should be used? What skills should be taught? How important is the reference interview for paraprofessionals? What are the pros and cons of using paraprofessionals in this manner? Morgan answers these and other questions in a new edition of this bestselling book. Revised and updated to include basic and advanced skills using both print and electronic resources, this volume includes modules on government information, international and corporate information, statistics, medical and health information, and more. This guide will help you prepare paraprofessionals for the issues front line library staff face on a daily basis. Once you've trained them, you can turn again to the book for tips and strategies on evaluation and supplemental training. If your library has catalogers, students, newly hired staff, or other staff members with untapped potential, this book is for you.

About this title

Reviews

This revised edition is updated to represent current concerns, technologies, and resources. Beginning with the pros and cons of using paraprofessionals at the reference desk, author Morgan continues with advice on laying the groundwork for a training plan. Next are discussions of skill sets separated into basic, advanced, ready reference, and communication. The work ends with chapters on performance management and evaluation and revision of the training process. An appendix presents “Guidelines for Behavioral Performances of Reference and Information Service Providers” and is followed by a glossary, bibliography, and extensive index. Even those libraries that will not be training paraprofessionals specifically for reference service can benefit from selected chapters and training ideas for those paraprofessionals who work with the public in other capacities. --Sara Marcus

Edition details

• Publisher: Neal-Schuman Publishers
• Publication date: 2008
• Language: English
• ISBN 10: 1555706436
• ISBN 13: 9781555706432
• Binding: Paperback
• Edition number: 2
• Number of pages: 201