Under every conflict lies unmet needs. Recognize the power of needs in your relationships and what to do when those needs are not being met. Resolve conflicts by communicating accurately; arming yourself with special beliefs; and taking definite action toward the other person.
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"Dr. Olen does it again! A down-to-earth guide, full of practical advice for conflict resolution at home or at work." -- Vance N. Remillard: Director of Human Resources, Department of Agriculture
"Supplies all the skills necessary to manage the relationships in one's life." -- Lou Burrell: Personnel Director
"You won't find any psycho-babble here. Just a warm, personal and friendly walk with Dr. Olen through the process of conflict resolution. He carefully outines the skills needed to help anyone bring conflicts to a satisfying conclusion." -- Thomas J. Novak: Priest and Counseling Psychologist
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