Measure Up 2e - Softcover

Lynch, Richard

Softcover

ISBN 10: 1557867186 ISBN 13: 9781557867186

Publisher: John Wiley & Sons, 1995

Synopsis

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:

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• Measure what is important to their customers.
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• Motivate their organizations.
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• Identify and eliminate waste of both time and resources.

About this title

From the Back Cover:

Measure Up! is a unique blend of theory and practice. It is much more than a critique of traditional measurement systems and offers more than another laundry list of measures. The authors provide dozens of practical examples, tools and worksheets to help you custom tailor new performance measures to suit your organization.

This second edition contains a new chapter "Performance that Boosts Employee Morale". This chapter links the performance pyramid to team and individual performance (a criticism of most performance management systems) and shows how measures can help to energize individuals and organizations. Also new for the second edition is a section on the process for deploying goals as well as measures throughout the organization.

About the Author:

Richard Lynch (rlynch@rbl.net) is a partner at Results-Based Leadership, Inc. Kelvin Cross is a partner at at Corporate Renaissance Inc.

About this edition

• Publisher: John Wiley & Sons
• Publication date: 1995
• ISBN 10: 1557867186
• ISBN 13: 9781557867186
• Binding: Paperback
• Edition number: 2
• Number of pages: 268