Measure Up!: Yardsticks for Continuous Improvement

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9781557867186: Measure Up!: Yardsticks for Continuous Improvement

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:


  • Measure what is important to their customers.

  • Motivate their organizations.

  • Identify and eliminate waste of both time and resources.

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From the Back Cover:

Measure Up! is a unique blend of theory and practice. It is much more than a critique of traditional measurement systems and offers more than another laundry list of measures. The authors provide dozens of practical examples, tools and worksheets to help you custom tailor new performance measures to suit your organization.

This second edition contains a new chapter "Performance that Boosts Employee Morale". This chapter links the performance pyramid to team and individual performance (a criticism of most performance management systems) and shows how measures can help to energize individuals and organizations. Also new for the second edition is a section on the process for deploying goals as well as measures throughout the organization.

About the Author:

Richard Lynch (rlynch@rbl.net) is a partner at Results-Based Leadership, Inc. Kelvin Cross is a partner at at Corporate Renaissance Inc.

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Book Description John Wiley and Sons Ltd, United Kingdom, 1995. Paperback. Book Condition: New. 2nd Revised edition. Language: English . Brand New Book ***** Print on Demand *****.Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: * Measure what is important to their customers. * Motivate their organizations. * Identify and eliminate waste of both time and resources. Bookseller Inventory # AAV9781557867186

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Book Description John Wiley and Sons Ltd, United Kingdom, 1995. Paperback. Book Condition: New. 2nd Revised edition. Language: English . Brand New Book ***** Print on Demand *****. Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: * Measure what is important to their customers. * Motivate their organizations. * Identify and eliminate waste of both time and resources. Bookseller Inventory # AAV9781557867186

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