Interaction Design for Complex Problem Solving: Developing Useful and Usable Software (Interactive Technologies) - Softcover

Mirel, Barbara

Softcover

ISBN 10: 1558608311 ISBN 13: 9781558608313

Publisher: Morgan Kaufmann, 2003

Synopsis

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need.

This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries.

·In depth case studies ranging from IT troubleshooting to marketing analysis to risk assessments in healthcare show exactly where and what goes wrong in real world activities and how to improve them.

·Presents a system and framework for analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings.

·Offers new perspectives for support and new design strategies for building the right models into programs so that they effectively address users' dynamic work.

·Allows designers to turn findings into useful designs for problems that require users to create new knowledge but with no one right answer and with many methods of reaching solutions.

About this title

Book Description

Addresses the question "What does it take to design truly useful software for complex problem solving?"

From the Back Cover

This first book to tackle the thorny problem of developing software that is both usable and useful for users who have complex problems to solve.
--Janice (Ginny) Redish, Redish & Associates, Inc.

Barbara Mirel cracks open the problem of software usefulness with vigor and ambition.
T. R. Girill, University of California, Lawrence Livermore National Laboratory

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need.

This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries

Features
·In depth case studies ranging from IT troubleshooting to marketing analysis to risk assessments in healthcare show exactly where and what goes wrong in real world
activities and how to improve them..

·Presents a system and framework for analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings.

·Offers new perspectives for support and new design strategies for building the right models into programs so that they effectively address users' dynamic work. .

·Allows designers to turn findings into useful designs for problems that require users to create new knowledge but with no one right answer and with many methods of reaching solutions.

About the Author
Barbara Mirel is a visiting associate professor and research investigator at the University of Michigan where she teaches information visualization. Recently she has worked as a senior manager of human factors at a data visualization software company, a Member of the Technical Staff at Lucent Technologies, and Director of User Experience at Scient Corp. With teammates, she holds a patent for Visual Discovery design. Barbara is the recipient of numerous research grants for usability studies and has worked as a consultant to Fortune 500 companies across the country.

Edition details

• Publisher: Morgan Kaufmann
• Publication date: 2003
• ISBN 10: 1558608311
• ISBN 13: 9781558608313
• Binding: Paperback
• Language: English
• Edition number: 1
• Number of pages: 397