Synopsis
Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfull
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About the Author
Jurow, Susan; Barnard, Susan
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Integrating total quality management in a library setting
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Integrating Total Quality Management in a Library Setting
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Integrating Total Quality Management in a Library Setting
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ISBN 13: 9781560244646
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