Measuring Customer Satisfaction (A Fifty-Minute Series Book) - Softcover

Gerson, Richard F.

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9781560521785: Measuring Customer Satisfaction (A Fifty-Minute Series Book)

Synopsis

After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.

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