Benchmarking Basics: Looking for a Better Way (50-Minute Series) - Softcover

Patterson, James G.

Softcover

ISBN 10: 1560523565 ISBN 13: 9781560523567

Publisher: Crisp Pub Inc, 1996

Synopsis

This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking--to measure, match, compare, evaluate--all to establish a standard of what we believe is best. However, the critical elements of our customers’ expectations and requirements are often missing. This book adds those elements into the process, and demonstrates six other types of benchmarking, while helping you decide which method will suit your needs.

About this title

About the Author

Jim Patterson brings both practical and academic experience to the 4th edition of PURCHASING AND SUPPLY CHAIN MANAGEMENT . He holds a BS in accounting from Western Kentucky University, an MS in systems management from the University of Southern California, an MBA from Western Michigan University, and a PhD from Michigan State University. He taught several operations and supply-chain management courses at Western Illinois, and is affiliated with the Association for Experiential Education and the Center of Contemporary Business Issues. Jim has published journal articles in PRACTIX: BEST PRACTICES IN PURCHASING & SUPPLY CHAIN MANAGEMENT and the EUROPEAN JOURNAL OF PURCHASING & SUPPLY MANAGEMENT. He has made presentations at the International Supply Chain Management Conference, Institute of Supply Chain Management, North American Research/Teaching Symposium on Purchasing & Supply Chain Management, Midwest Business Administration Association, and the National Association of Purchasing Management.

Edition details

• Publisher: Crisp Pub Inc
• Publication date: 1996
• ISBN 10: 1560523565
• ISBN 13: 9781560523567
• Binding: Paperback
• Language: English
• Number of pages: 79