Improving Performance in Organizations (In Action Case Study Series)

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9781562861001: Improving Performance in Organizations (In Action Case Study Series)

This set of case studies offers you the framework for demonstrating how to go beyond training to apply a broad range of human performance improvement solutions. They also provide important tips for success you will need to know as you move beyond training to performance.

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About the Author:

Jack J. Phillips is a world-renowned expert on measurement and evaluation and developer of the ROI process, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs.

He is the author or editor of more than 20 books and more than 100 articles. His expertise in measurement and evaluation is based on more than 27 years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university.

In 1992, Phillips founded Performance Resources Organization (PRO), an international consulting firm that provides comprehensive assessment, measurement, and evaluation services for organizations. In 1999, the Franklin Covey Company purchased PRO, and it is now known as the Jack Phillips Center for Research. Today it is an independent, leading provider of measurement and evaluation services to the global business community.

William J. Rothwell is professor of human resource development in the Department of Adult Education, Instructional Systems, and Workforce Education and Development in the College of Education on the University Park Campus of the Pennsylvania State University and director of Penn State's Institute for Research in Training and Development. He also is president of Rothwell and Associates, a private consulting firm with more than 30 multinational corporations on its client list.

Rothwell's latest publications include Building In-house Leadership and Management Development Programs (with H. Kazanas); The Competency Toolkit (with D. Dubois); ASTD Models for Workplace Learning and Performance (with Ethan Sanders and Jeffrey Soper, 1999); The Action Learning Guidebook (with K. Sensenig, as editors, 1999); Sourcebook for Self-Directed Learning (as editor, 1999); In Action: Improving Human Performance (with D. Dubois, as editors, 1998); and In Action: Linking HRD and Organizational Strategy (as editor, 1998).

David D. Dubois is the president of Dubois & Associates, a consulting firm that specializes in the creation and implementation of competency-based perforamcne improvement systems that support high performance in organizations and competency-based performance management systems. Dubois has numerous years of experience in creating competency-based performance enhancement interventions and human resource management systems, including performance management.

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