ROI at Work - Softcover

Jack J. Phillips; Patricia Pulliam Phillips

Softcover

ISBN 10: 1562864041 ISBN 13: 9781562864040

Publisher: Association for Talent Development, 2006

Synopsis

ROI at Work is an invaluable resource for business and HR professionals who need to show how training contributes to the bottom line. This newest offering by celebrated ROI professionals, Jack Phillips and Patti Phillips, presents case studies, best practices, and discussion questions to stimulate change. It also offers solutions to organizations looking to improve current evaluation techniques.

About this title

About the Author:

Jack J. Phillips is chairman of the ROI Institute based in Chelsea, Alabama, and is the author or editor of more than 30 books and 100 articles. His expertise in measurement and evaluation is based on extensive research and more than 27 years of corporate experience in the aerospace, textile, metal, construction material, and banking industries. Phillips has served as a training and development manager for two Fortune 500 firms, a senior human resources officer, a regional federal savings bank president, and a university management professor. Patricia P. Phillips is an internationally recognized author, consultant, and researcher. She is president and CEO of the ROI Institute and chairman of the Chelsea Group, an international consulting organization that supports efforts to build accountability into training, human resource, and performance improvement programs. Ms. Phillips holds a doctorate in international development and a master of arts degree in public and private management. She is certified in ROI evaluation and has been awarded the designation of Certified Performance Technologist. Her most recent book, The Bottomline on ROI (2002), won the 2003 ISPI Award of Excellence.

Review:

Jack and Patti Phillips have brought together an impressive collection of case studies demonstrating the processes used to apply the ROI methodology. ROI at Work will be an invaluable resource for practitioners trying to show how their programs contribute to the strategic goals of their organizations. The cases and discussion questions will promote stimulating conversations and refinements within organizations that are just building their evaluation strategies as well as those who are attempting to improve current techniques. --Cathy Stawarski, Senior Staff Scientist, Human Resource Research Organization (HumRRO)

Excellent! The case studies in this book just get better and better! You will find a case study to fit almost any need or experience level, including applications for large and small, government, nonprofit, and for-profit organizations. This book is full of clear examples and job aids that you can apply immediately to help solve your own ROI and evaluation needs. --Theresa Seagraves, President, Theresa L. Seagraves & Associates

For ROI practitioners, this book is an invaluable learning source. For those wishing to gain a greater understanding of the ROI process, it provides tremendous insight into the benefits of using this methodology using real-life examples. I highly recommend it! --Brendan Farrell, Diageo Supply, St. James's Gate Brewery, Dublin

About this edition

• Publisher: Association for Talent Development
• Publication date: 2006
• ISBN 10: 1562864041
• ISBN 13: 9781562864040
• Binding: Paperback
• Number of pages: 192