A concise introduction to the concepts of Mistake-proofing or "poka-yoke," the quality improvement tool of choice in the Toyota production System. This is a great first book on this topic and a short read.
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Richard B. Chase is Justin B. Dart Term Professor of Operations Management and Director of the Center for Operations Management Education and Research at the School of Business Administration, University of Southern California. Doug Stewart is Assistant Professor of Operations Management at the Anderson School of Business, University of New Mexico. In 2004, Doug Stewart and John Grout received a Shingo Prize for Manufacturing Excellence in Research for their paper "The Human Side of Mistake-Proofing."
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