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Synopsis
"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."
An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers
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About the Author
John Seddon
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Freedom from Command and Control: Rethinking Management for Lean Service
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Freedom from Command and Control: Rethinking Management for Lean Service
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Productivity Press 2005-08-12, 2005
ISBN 10: 1563273276
ISBN 13: 9781563273278
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