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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers - Hardcover
Synopsis
Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages.
Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.
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About the Author
JIM POISANT is President/CEO of Poisant International, LLC, a management consulting firm specializing in senior level international congresses and summits that focus on Information Technology. He was the founding manager for the Walt Disney World Co.'s business seminar division. In addition, Poisant is Associate Visiting Professor at the School of Management at George Mason University and was the founding first manager of Business Seminars for the Walt Disney Co.
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Creating and Sustaining a Superior Customer Service Organization : A Book about Taking Care of the People Who Take Care of the Customers
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Bloomsbury Publishing USA, 2001
ISBN 10: 1567204503
ISBN 13: 9781567204506
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
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Creating and Sustaining A Superior Customer Service Organization: A Book About Taking Care of People Who Take Care of the Customers
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Quorum Books/ An Imprint of Greenwood Publishing Group, Inc., Westport, CT, 2002
ISBN 10: 1567204503
ISBN 13: 9781567204506
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Creating and Sustaining a Superior Customer Service Organization
Published by
Bloomsbury Publishing Plc, 2001
ISBN 10: 1567204503
ISBN 13: 9781567204506
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