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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers - Hardcover
Synopsis
Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages.
Managers will relearn nearly everything they have...
Book Description
Examines the secrets of superior customer service organizations.
About the Author
JIM POISANT is President/CEO of Poisant International, LLC, a management consulting firm specializing in senior level international congresses and summits that focus on Information Technology. He was the founding manager for the Walt Disney World Co.'s business seminar division. In addition, Poisant is Associate Visiting Professor at the School of Management at George Mason University and was the founding first manager of Business Seminars for the Walt...
"About this title" may belong to another edition of this title.
- PublisherPraeger
- Publication date2001
- ISBN 10 1567204503
- ISBN 13 9781567204506
- BindingHardcover
- LanguageEnglish
- Number of pages192
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
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Creating and Sustaining a Superior Customer Service Organization : A Book about Taking Care of the People Who Take Care of the Customers
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Creating and Sustaining a Superior Customer Service Organization.
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Creating and Sustaining A Superior Customer Service Organization: A Book About Taking Care of People Who Take Care of the Customers
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