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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series) - Softcover
Synopsis
This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.
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About the Author
Thom A. Mayer, is president and chief executive officer of BestPractices, Inc., a national resource in physician leadership and management.
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- PublisherHealth Administration Pr
- Publication date2004
- ISBN 10 1567932282
- ISBN 13 9781567932287
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages120
- Rating
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Leadership for Great Customer Service : Satisfied Patients, Satisfied Employees
Published by
Health Administration Press, 2004
ISBN 10: 1567932282
ISBN 13: 9781567932287
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Used book that is in almost brand-new condition. Seller Inventory # 41852852-6
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)
Published by
Health Administration Pr, 2004
ISBN 10: 1567932282
ISBN 13: 9781567932287
Used
Paperback
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. Seller Inventory # mon0000540855
Quantity: 1 available
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees
Published by
Health Administration Press, 2004
ISBN 10: 1567932282
ISBN 13: 9781567932287
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.45. Seller Inventory # G1567932282I4N00
Quantity: 1 available
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees
Published by
Health Administration Press, 2004
ISBN 10: 1567932282
ISBN 13: 9781567932287
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.45. Seller Inventory # G1567932282I3N00
Quantity: 1 available
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)
Published by
Health Administration Pr, 2004
ISBN 10: 1567932282
ISBN 13: 9781567932287
New
Paperback
Seller: The Book Spot, Sioux Falls, MN, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: New. Seller Inventory # Abebooks427672
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)
Published by
Health Administration Pr, 2004
ISBN 10: 1567932282
ISBN 13: 9781567932287
New
paperback
Seller: BennettBooksLtd, North Las Vegas, NV, U.S.A.
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paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-1567932282
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