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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series) - Softcover

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9781567932287: Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)

Synopsis

This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.

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About the Author

Thom A. Mayer, is president and chief executive officer of BestPractices, Inc., a national resource in physician leadership and management.

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Thom A. Mayer; Robert J. Cates
Published by Health Administration Pr, 2004
ISBN 10: 1567932282 ISBN 13: 9781567932287
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Thom A. Mayer; Robert J. Cates
Published by Health Administration Pr, 2004
ISBN 10: 1567932282 ISBN 13: 9781567932287
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Mayer, Thom A.,Cates, Robert J.
Published by Health Administration Pr, 2004
ISBN 10: 1567932282 ISBN 13: 9781567932287
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Paperback. Condition: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. Seller Inventory # mon0000540855

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Mayer, Thom A.,Cates, Robert J.
Published by Health Administration Pr, 2004
ISBN 10: 1567932282 ISBN 13: 9781567932287
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paperback. Condition: Very Good. Signed. Inscribed and signed by one of the authors, Thom A. Mayer. We have 75,000 books to choose from -- Ship within 24 hours -- Satisfaction Guaranteed! Seller Inventory # mon0000950129

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Published by Health Administration Pr, 2004
ISBN 10: 1567932282 ISBN 13: 9781567932287
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