This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.
"synopsis" may belong to another edition of this title.
Thom A. Mayer, is president and chief executive officer of BestPractices, Inc., a national resource in physician leadership and management.
"About this title" may belong to another edition of this title.
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