Gold Standard Management: The Key to High-Performance Hospitals - Softcover

V. Clayton Sherman With Stephanie G. Sherman

Softcover

ISBN 10: 156793286X ISBN 13: 9781567932867

Publisher: Health Administration Press, 2007

Synopsis

Your management team is the backbone of your hospital. Achieving operational excellence is impossible if even a few leaders are ineffective. Raise the performance of the entire management team with Gold Standard Management (GSM.) The GSM model will help you eliminate poor managerial performance by establishing organization-wide standards for all leaders. Worried that standardizing management practices will diminish creativity? In fact, it has the opposite effect. Standardization eliminates confusion and reduces conflict. It frees leaders to focus on operational excellence and create innovative solutions to problems. Eliminate mediocre management in your organization This book describes key habits and management techniques used by successful healthcare leaders. Build from these best practices to identify the management behaviors that will work best in your organization. Learn how to use the GSM model to not only develop standardized management objectives, but implement them at your organization. The book includes strategies for managing change and for holding leaders accountable for poor performance. Use GSM to clear the way for hard-working but results-poor leaders to make significant improvements in operations, profitability, and customer satisfaction.

About this title

About the Author

V. Clayton Sherman, EdD, is chairman of Management House Inc., and a proponent of revolutionary management change approaches. He has worked with more than 1,000 hospitals and Fortune 500 companies. His advocacy of benchmark management practices led to his induction as the charter member of the Studer Group s Healthcare Management Hall of Fame. Stephanie G. Sherman is executive vice president of Management House, Inc. Ms. Sherman previously served as vice president of human resources at Mount Carmel Health System and global director of human resources for Rubbermaid. She is the author of five books.

Edition details

• Publisher: Health Administration Press
• Publication date: 2007
• Language: English
• ISBN 10: 156793286X
• ISBN 13: 9781567932867
• Binding: Paperback
• Edition number: 1
• Number of pages: 80