Maximizing Performance Management - Softcover

Susan A. Murphy

Softcover

ISBN 10: 1568294883 ISBN 13: 9781568294889

Publisher: Medical Group Management Association, 2016

Synopsis

Managing an organization s performance covers a variety of functions, including continuously monitoring team member performance, setting expectations, planning and delegating work, rating employee performance, developing the capacity to improve employee performance and rewarding the great performances of hard-working employees. Analyze your practice system-by-system and apply prescriptions that can improve your practice immediately. Maximizing Performance Management: Leading your Team to Success, 2nd edition is a results-oriented book that combines and updates the information from the first-edition four-book series that included Aligning the Team with Practice Goals; Leading, Coaching and Mentoring the Team; Building and Rewarding Your Team; and Relationship Management and the New Workforce. Also included with this book are many useful electronic resources and tools available for download, including: Conflict-management procedures Customer-service quality guidelines Discipline policies Employment process checklists

About this title

About the Author

Susan Murphy, MBA, PhD, is a business and organizational consultant whose background includes more than 25 years of national and international experience. Murphy s background combines the three worlds of corporate leadership, academia and management consulting. She has served as an executive in two Fortune 500 corporations, served on the graduate faculty of the University of San Francisco, and provided consulting services to 250 organizations over the course of 20 years. Past clients include the Stanford Medical School, U.S. Air Force, Jet Propulsion Lab and Kaiser Permanente. Murphy wrote the MGMA-published four-book series, Maximizing Performance Management, and is also the author of several other titles, including In the Company of Women, written with coauthor Pat Heim, PhD. Translated into several languages, In the Company of Women has been featured on Good Morning America, Time Magazine, usatoday.com and the British Broadcasting Corporation, and was once selected as Harvard Business School s Book of the Month. Murphy s advanced degrees include a master s in business administration, a master s in organization development and a doctorate in organizational systems. In 2004, Vanderbilt University honored her with a lifetime achievement award.

Edition details

• Publisher: Medical Group Management Association
• Publication date: 2016
• Language: English
• ISBN 10: 1568294883
• ISBN 13: 9781568294889
• Binding: Paperback
• Edition number: 2
• Number of pages: 486