How to Write Complaint Letters That Work: A Consumer's Guide to Resolving Conflicts & Getting Results - Softcover

Westheimer, Patricia H.; Mastro, Jim

 
9781571120632: How to Write Complaint Letters That Work: A Consumer's Guide to Resolving Conflicts & Getting Results

Synopsis

Using the proven SPEAKWRITE method and illustrated with many examples, this informative book explains how to write results-oriented complaint letters. The authors also include advice on finding the right person to address, determining the proper tone, and deciding when a complaint letter is appropriate.

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Other Popular Editions of the Same Title

9780673462442: How to Write Complaint Letters That Work

Featured Edition

ISBN 10:  0673462447 ISBN 13:  9780673462442
Publisher: Scott Foresman Trade, 1990
Softcover