The Memory Jogger 2: Tools for Continuous Improvement and Effective Planning - Softcover

GOAL/QPC; Michael Brassard; Diane Ritter

Softcover

ISBN 10: 1576811131 ISBN 13: 9781576811139

Publisher: Goal/QPC, 2018

Synopsis

Dramatically improve your productivity, quality, and planning with the 2018 revision of this highly successful pocket guide of basic and advanced quality tools, a problem-solving model, and improvement team guidelines. Learn from the many examples from other organizations with problems similar to yours, making it easier for everyone to understand and apply the tools. This is the perfect management book for professionals looking to enhance their skills.
Critical tools are explained with detailed graphics and easy-to-understand text and icons to describe what the tools are, why they’re used, and how to use them. This pocket guide includes case studies of today’s fortune 100 companies succeeding with these tools. Uses real-life examples with problems similar to yours, making them easy to understand and apply.
New Zing Wear case study (Reviewed by David Shields, WalMart)
Story-boarding case study of the 7-step model
Team guidelines, a tool selector chart and a quick tool finder
Tools include: Activity Network Diagram, Affinity Diagram, Brainstorming, Brainwriting, Cause & Effect/Fishbone, Check Sheets, Control Charts, Data Points, Flowchart, Force Field Analysis, Histograms, Interrelationship Digraph, Nominal Group Technique, Matrix Diagram, Multivoting, Pareto Chart, Prioritization Matrices, Problem Solving Model, Process Capability, Radar Chart, Run Chart, Scatter Diagram, Team Guidelines, and Tree Diagram.
This strategy book is designed to provide key insights for business professionals looking to leverage project management tools and operations management strategies. With a focus on business management, it’s an invaluable resource for anyone wanting to master the tools of effective project management.
GOAL/QPC can also design custom covers for this Memory Jogger to match your company colors and branding and include a message from your company executives about the importance of this topic to the business
(Memory Joggers are available in two standard sizes. The pocket size is 3.5" x 5.5" and the desktop size, with a larger font, is 5" x 7". This page is for the 3.5" x 5.5" pocket size version. The desktop size can be found by clicking on See all formats and editions at the top of this page and then clicking on the arrow > in front of Spiral-bound, or by searching for the ISBN, 9781576812310.)
Perfect for project management books enthusiasts and office manager books readers, this book is essential for those seeking to apply project manager tools and business tools for management in their organizations. Become a more effective manager with these actionable insights that improve your business project management skills!

About this title

About the Author

GOAL/QPC

Since 1995 GOAL/QPC has been a leader in the world of Quality Management. GOAL/QPC's concisely written pocket guides, known as Memory Joggers, enable people at all organizational levels to learn and apply tools, methods and processes that are critically needed to attain world-class organizational excellence. With over 12M copies in circulation, our customers value our Memory Joggers as stand-alone learning resources or for use in a training environment. Made popular with our trademark format of "What is it, What does it do, How do I do it?" , published in a pocket sized spiral binding, users can quickly find and acquire knowledge and insight from the leading edge book content.

From the Back Cover

Introduction From classrooms to board rooms, on manufacturing floors and in medical centers, organizations around the world are using continuous quality improvement (CQI) as their strategy to bring about dramatic changes in their operations. Their purpose is to stay competitive in a world of instant communication and technological advancement.These organizations need to meet or exceed customer expectations while maintaining a cost-competitive position. Continuous quality improvement (CQI), a systematic, organization-wide approach for continually improving all processes that deliver quality products and services, is the strategy many organizations are adopting to meet today¹s challenges and to prepare for those down the road.In pursuing CQI, stick to these four basic principles: 1. Develop a strong customer focus.2. Continually improve all processes.3. Involve employees.4. Mobilize both data and team knowledge to improve decision making.1. Develop a strong customer focus.Total customer focus includes the needs of both external and internal customers. External customers are the end users internal customers are your coworkers and other departments in the organization.2. Continually improve all processes. Identify them. A process is a sequence of repeat-able steps that lead to some desired end or output: a typed document, a printed circuit board, a ³home-cooked² meal, arrival at work, and so on. Improve them. Use the Plan, Do, Check, Act (PDCA) Cycle: PLAN what you want to accomplish over a period of time and what you might do, or need to do, to get there. DO what you planned on doing. Start on a small scale! CHECK the results of what you did to see if the objective was achieved. ACT on the information. If you were successful, standardize the plan; otherwise, continue in the cycle to plan for further improvement.3. Involve employees.Encourage teamstrain themsupport them use their workcelebrate their accomplishments! 4. Mobilize both data and team knowledge to improve decision making.Use the tools to get the most out of your data and the knowledge of your team members. Graphically display number and word data; team members can easily uncover patterns within the data and immediately focus on the most important targets for improvement. Develop team consensus on the root cause(s) of a problem and on the plan for improvement. Provide a safe and efficient outlet for ideas at all levels.Use this book and the tools in it to focus on, improve, involve employees in, and direct your path toward continuous quality improvement.

Edition details

• Publisher: Goal/QPC
• Publication date: 2018
• Language: English
• ISBN 10: 1576811131
• ISBN 13: 9781576811139
• Binding: Spiral-bound
• Illustrator: Janet MacCausland
• Edition number: 2
• Number of pages: 214
• Editor: GOAL/QPC