Items related to The Problem Solving Memory Jogger 2nd Edition
Synopsis
A problem exists when there is a gap between the current performance level of a process, product, or service, and the desired performance level. Problem solving, as it s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future.
WE START WITH GOOD TEAMS
- Understand work as a process
- Identify important problems to work on
- Develop team skills
- Find the root cause
- Generate innovative solutions
Use these 7 step processes to solve organizational problems. Contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis (FMEA). Additional material on Scatter Diagram, A3 Charts, as well as a tool for verifying root causes.
As a bonus the appendix now holds the key to Kaizen Blitz! Excellent benefits to using these tools:
- Finding and solving problems in your organization's processes
- Using a systematic model to solve simple to complex problems
- How to easily and clearly implement the 7-Step problem-solving model
- Creating a storyboard
- Expert tips throughout the Jogger, clearly marked
- Advanced problem-solving concepts and techniques
Why is this problem-solving model better and different from other models?
Teams have often learned about the tools apart from the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. The presentation of this model provides teams with a step-by-step approach to problem solving, includes sub-steps with recommended tools for doing each of the seven steps, and illustrates a case example that is introduced throughout each step and tool application.
(Memory Joggers are available in two standard sizes. The pocket size is 3.5" x 5.5" and the desktop size, with a larger font, is 5" x 7". This version is the 5" x 7" desktop version.)
"synopsis" may belong to another edition of this title.
About the Author
Since 1995 GOAL/QPC has been a leader in the world of Quality Management. GOAL/QPC's concisely written pocket guides, known as Memory Joggers, enable people at all organizational levels to learn and apply tools, methods and processes that are critically needed to attain world-class organizational excellence. With over 12M copies in circulation, our customers value our Memory Joggers as stand-alone learning resources or for use in a training environment. Made popular with our trademark format of "What is it, What does it do, How do I do it?" , published in a pocket sized spiral binding, users can quickly find and acquire knowledge and insight from the leading edge book content.
GOAL/QPC
Recent additions to the Problem Solving Memory Jogger were added by Lisa Biosvert. Lisa is the Principal Consultant at Business Centered Learning, LLC, and specializes in organization development consultant - quality improvement methods and the hoshin kanri method of strategic planning.
"About this title" may belong to another edition of this title.
- PublisherGoal/QPC
- Publication date2011
- ISBN 10 1576811824
- ISBN 13 9781576811825
- BindingSpiral-bound
- LanguageEnglish
- Edition number2
- Number of pages181
- EditorGOAL/QPC
- IllustratorJanet MacCausland
- Rating
(No Available Copies)
Search Books: Create a WantCan't find the book you're looking for? We'll keep searching for you. If one of our booksellers adds it to AbeBooks, we'll let you know!
Create a Want
