Unix Computer Telephony: The Complete Guide - Softcover

Kincaide, John W.

Softcover

ISBN 10: 157820013X ISBN 13: 9781578200139

Publisher: Cmp Books, 1997

Synopsis

This non-technical book will teach you: 1. What are the basic computer telephony concepts, and applications such as Voice Response, Call Centers, Fax Servers, and PC Switch technologies. 2. How others have handsomely profited from UNIX based computer telephony applications through an in depth review of 14 business case histories in various industries. 3. Study the processes of implementing a multiple site, international computer telephony integrated call center environment. 4. Understand the business problems and processes that lead to significant cost savings and competitive advantage. What measures are needed to be taken to create the business case for your enterprise computer telephony solution. "This is a great book. In it you'll find business solutions you didn't know existed...If you follow this advice you will be well served." -Doug Michaels, Chief Technical Officer and Co-founder of SCO

Edition details

• Publisher: Cmp Books
• Publication date: 1997
• Language: English
• ISBN 10: 157820013X
• ISBN 13: 9781578200139
• Binding: Paperback
• Number of pages: 457