Synopsis
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
"synopsis" may belong to another edition of this title.
About the Author
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
"About this title" may belong to another edition of this title.
Search results for The Call Center Handbook
Stock Image
The Call Center Handbook
Seller: Basement Seller 101, Cincinnati, OH, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Seller Inventory # 150421001
Seller Image
The Call Center Handbook
Seller: clickgoodwillbooks, Indianapolis, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media. Seller Inventory # CSIV.1578200199.A
Stock Image
The Call Center Handbook
Published by
CRC Press November 1997, 1997
ISBN 10: 1578200199
ISBN 13: 9781578200191
Used
Trade Paperback
Seller: Colorado's Used Book Store, Englewood, CO, U.S.A.
Seller rating 2 out of 5 stars
Trade Paperback. Condition: Good. Creases to the spine with some wear to cover. Pages clean and unmarked. All Orders Shipped With Tracking And Delivery Confirmation Numbers. Seller Inventory # 408117
Stock Image
The Call Center Handbook
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-1578200199