Business Telecom Systems: A Guide to Choosing the Best Technologies and Services - Softcover

Kerstin Day Peterson

Softcover

ISBN 10: 1578200415 ISBN 13: 9781578200412

Publisher: CRC Press, 2000

Synopsis

For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like voicemail, interactive voice response, fax-on-demand, T-1, DSL, etc.). The author explains how each technology works, and what its practical applications are, so readers can choose the best systems and services for their needs. The book includes lists of products and vendors, plus sample RFPs (request for proposal) that are easily customized for a particular telecom system or cabling purchase. ;

About this title

About the Author

Kerstin Peterson has been in telecommunications for 14 years. She's worked as a telecom analyst for the University of Pennsylvania, ALPO Petfoods and Dean Witter Reynolds, and spent five years as owner/operator of an interconnect company. She has written for Teleconnect magazine, Computer Telephony magazine and Call Center Magazine since 1996 and works as a contract project manager and freelance technical writer. Kerstin can be reached through her Web site, www.kerstin.net.

Edition details

• Publisher: CRC Press
• Publication date: 2000
• Language: English
• ISBN 10: 1578200415
• ISBN 13: 9781578200412
• Binding: Paperback
• Edition number: 1
• Number of pages: 442