The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations - Softcover

Madeline Bodin; Keith Dawson

 
9781578200436: The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations

Synopsis

The language of the call center comes from many fields including telecommunications, engineering, and computer programming. The Call Center Dictionary not only explains what a particular technology is, but also how it can help improve relationships with customers.

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