Computer Telephony Encyclopedia

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9781578200450: Computer Telephony Encyclopedia

If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit explanation of computer telephony technology and a buyer's guide-like discussion of real-world products based upon technology currently available for business and residential communications solutions. ;

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Review:

Given the rapid ascendancy of computer telephony and the breadth of technologies involved in the field, it's high time that we had a reference guide to make sense of it all. Richard Grigonis understands that the simplistic definition of computer telephony--the convergence of computers, telephone systems, and data networks--only scratches the surface of all that's involved. The Computer Telephony Encyclopedia, then, is all-encompassing, if a little intimidating to everyone but those already knee-deep in the field.

Grigonis, chief technical editor of Computer Telephony magazine, takes readers through the computer telephony field from A to Z, with a sense of both scholarship and style. Although sometimes it's difficult to wade through entries for call centers and billing systems that are pages long, Grigonis frequently balances his acronym-laded prose with humor (the section on telemarketing is a perfect example).

Grigonis covers a wide swath of technology and applications, including voice over IP, DSL, and videoconferencing, as well as such esoteric fare as E&M signaling and session initiation protocol. A section on Who's Who in Computer Telephony provides brief sketches of some of the key figures in the field, with contact information provided in some cases.

With the Computer Telephony Encyclopedia, Grigonis has provided an indispensable guide to a complex subject, a book that should sit on the desk of every telecom manager. --John Frederick Moore

About the Author:

Richard Grigonis is senior technical editor of Computer Telephony magazine. The winner of several programming awards, Richard has also designed and implemented complete LAN and business systems. He has also advised foreign governments on computer telephony and call center technology.

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