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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone - Softcover
Exceptional customer service is crucial to a successful phone based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
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About the Author:
Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.
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- PublisherRoutledge
- Publication date1999
- ISBN 10 1578200466
- ISBN 13 9781578200467
- BindingPaperback
- Edition number5
- Number of pages142
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