Synopsis
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
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About the Author
Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.
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The Call Center Dictionary
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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
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Paperback. Condition: Very Good. The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781578200955
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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions: The Complete Guide to Call Centre and Customer Support Technology Solutions
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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781578200955
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Call Center Dictionary : The Complete Guide to Call Center & Customer Support Technology Solutions
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The Call Center Dictionary
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Call Center Dictionary : The Complete Guide to Call Center & Customer Support Technology Solutions
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The Call Center Dictionary
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The Call Center Dictionary
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PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9781578200955