The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

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9781578203055: The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

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About the Author:

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

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Dawson, Keith
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Book Description Taylor Francis Ltd, United Kingdom, 2003. Paperback. Book Condition: New. 4th Revised edition. Language: English . Brand New Book ***** Print on Demand *****.Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im. Bookseller Inventory # AAV9781578203055

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