The Complete Guide - Developing a Telephone Triage and Advice System for a Pediatric Office Practice: During Office Hours and/or After-Hours - Softcover
Synopsis
This manual describes the steps to establishing and maintaining an effective, cost-efficient telephone care system. Patient calls to family practices cover a wide range of medical conditions, and an effective system for telephone triage and advice is essential for ensuring quality care and patient satisfaction. Includes adult and OB/GYN examples as well as pediatric content to create a comprehensive guide to establishing and running a telephone triage program for the busy family practice. Topics covered in this complete "how-to" resource include: Planning the system and assigning responsibilities - Telephone triage and advice guidelines - Training of care providers - Job descriptions, staffing, and retention - Caller satisfaction and complaint resolution - Reimbursement for telephonecare - Legal issues and risk reduction - After-hours telephone care and triage - And much more!
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About the Author
The American Academy of Pediatrics is an organization of 67,000 primary care pediatricians, pediatric medical subspecialists and pediatric surgical specialists dedicated to the health, safety and well-being of infants, children, adolescents and young adults. The AAP is the largest pediatric publisher in the world, with a diverse list of resources that includes essential clinical and practice management titles and award-winning books for parents.
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