Communication Skills for Pharmacists: Building Relationships, Improving Patient Care - Softcover

Berger, Bruce A

Softcover

ISBN 10: 1582120420 ISBN 13: 9781582120423

Publisher: American Pharmacists Association, 2002

Synopsis

Provides practical advice on building relationships between the pharmacist and patient, and the pharmacist and physician. The book's 13 chapters are devoted to developing the communication skills needed by pharmacists to deliver pharmaceutical care, including listening and responding appropriately, effective patient counseling, supportive communication, managing conflict, and assertiveness. This guide features useful tips and suggestions for improving patient care through effective communication, and questions for reflection are provided at the end of each chapter.

About this title

Review:

"Overall the book would be valuable to practicing pharmacists, as well as useful for students, to help them develop good relationships both personally and professionally."

Synopsis:

Offers practicing pharmacists advice on providing their customers with more than drugs and raising their professional services to a new level. Berger (Auburn University) describes approaches to listening, patient counseling, dealing with angry patients, being assertive or persuasive, managing conflict, helping patients change, interacting with phys

About this edition

• Publisher: American Pharmacists Association
• Publication date: 2002
• ISBN 10: 1582120420
• ISBN 13: 9781582120423
• Binding: Paperback
• Number of pages: 220