This new textbook from AHIMA presents a comprehensive introduction to the theory, practice, and management of performance and quality improvement processes in healthcare organizations of all kinds. Numerous examples and case studies from real-life healthcare settings bring home the importance of quality in healthcare services. Healthcare information management students will find the textbook’s unique programmed approach to the subject easy to use and understand. Students will also gain hands-on practice applying the analytical and graphic tools used in performance and quality improvement. Student projects are integrated into the chapter discussions, which range from designing specific improvement projects, to ongoing quality monitoring, to managing quality improvement programs and staff. An instructor’s guide is provided to educators in an on-line format through the AHIMA Learning Institute. The instructor’s guide includes supplementary materials specific to health information management and lesson plans applicable to students in two-year and four-year HIM programs.
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Chris Elliott holds a master’s degree in information systems and is currently pursuing a doctorate in medical informatics at the University of Utah. He is currently associate professor and chairman of the Health Administrative Services Department, College of Health Professions, at Weber State University in Ogden, Utah. Before becoming a full-time health professions educator, he worked for 20 years in various positions related to health information management and quality improvement in the San Francisco bay area.
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