Executives and HR professionals will gain the edge in the competitive and increasingly global business world with this detailed breakdown of outsourcing. A who's who of large companies, including the Bank of America, IBM, Motorola, PepsiCo, and Procter & Gamble, are outsourcing their human resources needs; today's business question is no longer if companies will outsource HR, but when and how they will do so. This guide covers every aspect of outsourcing, taking readers step-by-step through identifying functional candidates for outsourcing—defining requirements, drawing up a request for proposal (RFP) and a request for information (RFI), assessing the proposals and bidders, contracting for services, and managing their outsourced functions successfully. Helpful sample contracts are included on a CD-ROM, ensuring that when the time comes for a business to look outside its staff, its managers will be equipped for success.
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Mary F. Cook is the founding partner of Mary Cook & Associates, a human resources consulting firm. Her many books include The Complete Do-It-Yourself Human Resources Department and Consulting on the Side. She lives in Scottsdale, Arizona. Scott B. Gildner is a partner and managing director of HR global practice at TPI, a sourcing advisory company. He is a charter member of the HR Outsourcing Forum, an independent group of organizations who benchmark, research, and develop best practices for the HR outsourcing industry. He lives in Scottsdale, Arizona.
"Sound, practical advice for using outsourcing to become more strategic, acquire technology and expertise, enhance services, and be more cost effective." —Tom Burt, VP and director, HR administration, JC Penney Company, Inc
"Must reading for anyone in the HR profession who wants to know how to evaluate, implement, or manage outsourcing relationships." —Dennis Wootan, director, benefits administration and services, Northrop Grumman Corporation
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